Frequently asked questions

No. You can order as a guest, with your first name, last name and email. With an account, though, you save your addresses and find your orders: see registration and account.

Put the products in the cart, click Proceed to checkout and follow the four steps: personal details, address, shipping, payment. We explain it step by step in how to place an order.

Yes, write to us on +39 338 859 1106: we prepare the order for you and send you a link to pay securely.

Yes, €10.00 of products, excluding VAT. Some products are sold only in packs of several pieces, because of the packaging: passata in 420 g bottles in packs of 8, sauce in 680 g bottles in packs of 6. It is written on the product page.

Yes, as long as it has not left. Write to us straight away on WhatsApp or through the contact form with the order number. If the parcel has already left, you can always use the right of withdrawal once you receive it.

We send you an email at every important step: payment received, order being prepared and order shipped, with the number to follow the parcel. If you have an account, the status is also in your order history.

If you have an account, you will find it in your order history. If you need it made out to a company, reply to the order confirmation email with the company name, VAT number and address, and we will prepare it.

By credit, debit or prepaid card, with PayPal (including Pay in 3), with MyBank or by bank transfer. All the details in payment methods.

No. You enter your card details directly on the payment page. PayPal handles the transaction securely: your card details do not pass through our servers.

Not at the moment: on the website you can pay by card, PayPal, MyBank or bank transfer.

When the payment reaches our account, usually a couple of days later. To speed things up, send us the transfer receipt at shop@laterradipuglia.it.

Yes, for all private customers in the European Union. For deliveries outside the European Union Italian VAT does not apply: the cart removes it when you choose the delivery country.

It depends on the weight and the zone: in Italy it starts at €6.90 up to 2 kg. The cart works it out before you pay, and you will find all the rates on the shipping page.

We usually prepare the order within 24 working hours. In Italy the courier delivers in 24–48 working hours after dispatch, on the islands in 48–72. In Europe it usually takes 4–5 working days.

Mainly BRT in Italy and abroad, SDA in Italy and FedEx for international shipments. We choose the courier each time, based on the destination, the weight of the parcel and current arrangements.

Yes, to much of Europe, to Switzerland, the United Kingdom, the United States, Canada and Australia. The list of countries with prices is on the shipping page.

Yes, if you are in the province of Lecce: among the shipping methods you will find free collection in Casarano or Cutrofiano. Before you come by, send us a WhatsApp message to agree on a time.

No, the express courier does not take appointments. It is best to have it delivered where there is always someone, for example at the office. If nobody is in, the courier leaves a notice and tries again.

Our products are heavy and fragile, and every parcel needs protective packaging. We would rather charge you shipping for what it really costs and give discounts on the products.

Because the courier also charges for the space the parcel takes up, and our packaging takes up quite a lot of it to protect glass, oil and terracotta. We explain it on the shipping page.

Yes. Enter their address as the delivery address and yours as the invoice address. We do not put prices or receipts in a gift parcel. See how to place an order.

Yes: in the shipping step tick I would like my order to be gift wrapped and write your message. Or choose one of our ready-made gift boxes.

Yes: put the products you like in the cart and choose gift wrapping. We recommend at least 8–10 products, so the parcel does not look empty.

No, each order goes to a single address: place one order for each person.

We recommend ordering by 10–15 December. We ship until 23 December, but over the holidays couriers slow down, and the person receiving the gift must be at home. For companies, see our page on corporate gifts.

Yes, within 14 days of receiving it, without having to explain why. Fresh products and sealed food, once opened, cannot be returned. How to do it: returns and refunds.

Sign for the delivery with reservation, take a few photos and write to us within 24 hours at servizioclienti@laterradipuglia.it. We will send you again whatever broke, at no cost to you.

Sometimes the packages of one order arrive at different times, even the next day. If the rest does not arrive, write to us with the order number: we will check with the courier.

Write to us straight away: if the parcel has not left yet, we correct it without any problem. After dispatch the change goes through the courier and may have a cost.

We do. We visit every producer who joins the catalogue in person: we see where they work and taste their products. We work with small producers, not with large-scale retail. Read about us.

On the product page leave your email with notify me when available: we write to you as soon as it is back. Some products are seasonal and only come back in their season.

Yes, but only when the weather is cool: they travel in insulated boxes with cooling gel, and in summer shipments of fresh products are suspended. How we ship them is explained on the packaging page.

Pumi from Grottaglie are made when the order arrives, so it takes a few extra days. For large quantities, or with your company logo, contact us at least a month in advance.

Reviews in our shop are written only by customers who really bought, through the personal link they receive after delivery: you will find them all on the reviews page.

Yes, on our wholesale shop, with dedicated prices for shops and retailers. You can also write to us on WhatsApp for a quote.

Yes, baskets and gifts for clients, staff and suppliers, with shipping to several addresses. Read corporate gifts.