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🔄
Returns & Refunds
You have 14 days to change your mind. We handle every return simply, quickly and transparently.
✔ Right of withdrawal guaranteed within 14 daysHow to return an item
3 steps to return an item
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1
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Contact us before shipping Write to us by replying directly to your order confirmation email or contact our customer service to notify us of your return. We can also reserve an exchange item for you before it sells out. |
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2
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Pack carefully and ship Pack the items securely to avoid any damage in transit. Damaged items cannot be refunded. Return shipping costs are the responsibility of the customer. |
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3
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Ship independently to our returns centre Arrange shipping with the courier of your choice and send the parcel to the address we will provide. Always keep your shipping receipt: in case of loss, it is the only document needed to resolve the issue. |
📍 Returns address
Returns are received and inspected by an independent third-party centre acting on our behalf. The exact address will be provided via email once your return has been confirmed.
| 📦 | Return shipping is your responsibility: arrange shipping yourself with any courier you choose. We do not offer home collection for standard returns. |
| ✅ | Exception — our fault: if the issue was caused by our error (wrong item, evident defect, shipping damage), we take care of everything: we arrange collection and reshipment, entirely at our expense. |
Your options
What you can choose after returning
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💶
Full refund
Refund in euros of the item amount within 5 business days, using the same payment method as the original purchase.
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Product exchange
We replace the item with another available in our catalogue. Contact us before shipping to reserve your alternative.
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💳
Store credit
Credit added to your customer account to use on your next purchase, with no expiry date.
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| ℹ | What is not refunded: the original shipping cost and return shipping costs are the customer’s responsibility. Only the returned items are refunded. |
Conditions
What can and cannot be returned
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✔ Unopened products can be returned within 14 days of receipt for any reason.
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✔ Manufacturing defects are handled directly — contact us and we will resolve quickly with an exchange or credit.
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✘ Opened or customer-damaged items are not eligible for a refund.
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⚠ Vouchers and promotional codes are deducted proportionally: if you used a voucher and return one item, the voucher value is split across the number of products in the order.
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Defective items
Did you receive a faulty product?
Returns for manufacturing defects are handled directly with the producer. Once the return is accepted, you can choose between a product exchange or store credit.
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📧
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Contact us straight away: reply to your order confirmation email or write to our customer service — we will do everything we can to resolve it quickly. |
✅
Damaged in transit? We’ll reship for free.
We take full responsibility from the moment the parcel arrives at our warehouse. You will receive an email confirmation once we have processed your return.
Go to the shop →💬 Want to make a return? Contact us before shipping
It is important to get in touch before sending anything: we will confirm the returns address, assess the situation together and find the quickest solution. If the problem is on our end, we take care of everything.
How to reach us
✉ Reply to your order confirmation email
✉ Or write to our customer service from the shop
✉ Or write to our customer service from the shop
