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If you change your mind, you have 14 days to return what you bought, without having to explain why. If the problem is ours instead, a wrong or damaged product, we take care of it.
How to make a return
- Write to us at shop@laterradipuglia.it within 14 days of the day you received the products, giving the order number and what you want to return. You can also send a registered letter to Laterradipuglia Srl, Via G. Garibaldi 33, 73020 Cutrofiano (LE), Italy.
- Pack the products carefully, ideally in their own box: if the return arrives broken because it was badly protected, we cannot refund it.
- Send them within 14 days of your message, with the courier of your choice, to this address:
Centro MBE, Strada Provinciale per Collepasso 103 (SP 322), 73042 Casarano (LE), Italy, phone +39 0833 591275.
This is the centre that receives and checks returns on our behalf. Keep the shipping receipt: if the parcel gets lost, it is the only document that counts.
The cost of sending the products back to us is yours. We do not arrange home collection for returns, except when the mistake is ours.
The refund
- We refund you within 14 days of your telling us about the return, using the same method you paid with.
- We may wait until we have received the products before making the refund.
- The shipping costs of the order are not refunded: we refund the price of the products you return.
- If you used a discount voucher, its value is split across the products in the order: for the ones you return, we refund the price you actually paid.
If you prefer, instead of a refund we can exchange the product for another one from the catalogue, or give you a voucher to use on your next order. Just tell us when you get in touch.
What cannot be returned
By law (article 59 of the Italian Consumer Code) the right of withdrawal does not apply to:
- fresh products or products that deteriorate quickly;
- food in sealed packaging, once opened;
- products made to measure or personalised, such as pumi with a logo.
Anything that is still closed and intact can be returned.
If the product is broken, wrong or faulty
Here you pay nothing: we arrange the collection and the new shipment.
- Arrived broken: sign for the delivery with reservation, take a few photos and write to us within 24 hours at servizioclienti@laterradipuglia.it. We will send you again whatever broke.
- Wrong or missing product: write to us with the order number and a photo of what arrived.
- Manufacturing defect: the legal guarantee of conformity applies. Write to us and we will decide together whether to replace it or refund it.
All the legal details are in the terms and conditions of sale.
Before you send anything, talk to us
A message before the return avoids lost parcels and slow refunds: we confirm the address, look at the situation together and, if you need an exchange, put the product aside for you. On WhatsApp we are on +39 338 859 1106, or write to us through the contact form.
