(A) Definitions

Unless otherwise provided in the Contract, the following terms shall have the meanings set out below:

1. Laterradipuglia Srl: VAT/Tax No. 04795390758, registered office at Via G. Garibaldi 33, 73020 Cutrofiano (LE), Italy, tel. +39 338.8591106, e-mail shop@laterradipuglia.it
2. Website: shop.laterradipuglia.it, owned by Laterradipuglia Srl
3. Customer: the natural person who enters into the contract to purchase one or more Products.
4. Consumer: the Customer (natural person) acting for purposes unrelated to any trade, business, craft or professional activity.
5. Professional: the Customer (natural or legal person) acting in the exercise of their trade, business, craft or professional activity.
6. Parties: Laterradipuglia Srl and the Customer.
7. Product: any product available for purchase in the Website's electronic catalogue (preserved vegetables, tomato sauces, olive oil, etc.). The catalogue is continuously updated.
8. Login Credentials: the username/e-mail and password associated with the Customer's account.
9. Business days: Monday to Saturday, excluding national holidays, from 9:00 to 12:30 and from 16:00 to 20:30.
10. General Terms: these General Terms and Conditions of Sale.
11. Contract: comprising these General Terms and the Order Confirmation. In case of conflict, the Order Confirmation prevails.

Parties to the Contract and Subject Matter

Parties

1. The parties to the contract are Laterradipuglia Srl and the Consumer Customer, whose personal data are stated in the Order Confirmation.
2. The contract is subject to the provisions of Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), arts. 49–59, 60–65 and 66–67.

Subject Matter

These General Terms govern the purchase, by Consumer Customers, of products listed in the electronic catalogue available at shop.laterradipuglia.it (B2C section).

Purchase Procedure and Contract Formation

1. After registering on the Website, the Customer may purchase Products by adding them to the cart and following the Website's technical procedures.
2. The listing of Products constitutes an invitation to make a purchase offer. Before submitting the order, a summary page is shown displaying the selected products, price and delivery costs.
3. The submitted order constitutes a contractual offer. The Customer acknowledges full acceptance of these Terms. The "notes" field may only be used for operational instructions (e.g. intercom name) and does not bind either Party.
4. Laterradipuglia Srl may accept or decline the order at its sole discretion. Acceptance is confirmed by e-mail. The Contract is deemed concluded upon dispatch of the order confirmation.
5. The order confirmation is sent following an automated check. In the event of errors regarding price, characteristics or availability, Laterradipuglia Srl will promptly notify the Customer to agree on a modification or cancellation.
6. The Consumer Customer may exercise the right of withdrawal within the periods prescribed by law.

Product Availability

1. The Customer may only purchase items listed in the catalogue in the quantities indicated. Prices and availability are subject to change at any time without notice.
2. Actual availability may vary throughout the day. At the time of order submission, the system checks availability and alerts the Customer to any out-of-stock items before payment.
3. If delivery proves impossible for any reason, Laterradipuglia Srl will notify the Customer of the order cancellation and proceed with a refund.

Prices and Delivery Costs

1. The Customer will pay the price shown on the order confirmation page. All prices include VAT. For discounted products, the discount percentage, original price and final price are all shown.
2. Shipping costs vary based on weight and destination and are displayed on the summary page before the order is submitted.

The Customer will be provided, where available, with the carrier name and tracking number (Waybill / Tracking), also visible in the Customer Account. For bottle shipments, Laterradipuglia Srl uses patented, carrier-approved packaging to ensure product integrity.

Payments

Credit Card and PayPal

Card data is handled by an external third-party intermediary via secure connection. Laterradipuglia Srl never has access to the card number and receives only the transaction outcome.

Advance Bank Transfer

1. The order will be processed after actual receipt of payment. The transfer reference must include the order number and the Customer's name.
2. The transfer must be made within 10 business days of order acceptance, otherwise the order will be cancelled.
3. Bank transfer details are provided in the order confirmation e-mail.
4. Any bank charges incurred by the Customer for the transfer are the Customer's sole responsibility.

Shipping and Delivery Times

1. Laterradipuglia Srl normally processes orders within 24 business hours (excluding weekends and holidays). Orders received before 12:30 are typically dispatched the same afternoon; orders received after 12:30 the following day.
2. Deliveries are made indicatively within the following 24/48 business hours (excluding weekends and holidays).
3. Processing and delivery times are indicative and not guaranteed. Laterradipuglia Srl undertakes to deliver within 30 days of the contract conclusion date.
4. Laterradipuglia Srl accepts no liability for delays caused by force majeure, strikes, adverse weather conditions or other extraordinary events.
5. In the event of delays beyond the indicated times, Laterradipuglia Srl will promptly notify the Customer by e-mail.

Delivery

1. All deliveries are at Laterradipuglia Srl's risk until the Customer physically takes possession of the products.
2. Delivery is understood to be at street level unless otherwise communicated.
3. Carrier delivery hours are normally between 8:30 and 19:00. In case of absence, the carrier will leave a notice to arrange a new delivery date.
4. If a failed delivery is attributable to the Customer (absence, failure to contact the carrier), the Customer will bear the resulting shipping costs.

Delivery Inspection and Force Majeure

1. Any damage must be immediately raised by adding a written reservation on the carrier's delivery document (e.g. "Damaged packaging", "Crushed packaging").
2. Once the delivery document is signed without reservation, no further complaints will be accepted.
3. Any issues regarding integrity, correspondence or completeness of received products must be reported within 24 hours of delivery to servizioclienti@laterradipuglia.it.

Force Majeure and Third-Party Events

Laterradipuglia Srl is not liable for cases of force majeure, unavailability of transport, third-party events or unforeseeable circumstances. In such cases, the Customer is entitled to a refund of any amounts already paid, with no further claims.

Storage and Preservation

Products must be stored with appropriate care. Laterradipuglia Srl is not liable for damage resulting from improper storage by the Customer.

Warranty

Lack of Conformity

A lack of conformity exists if the product: (i) is not fit for the purpose for which goods of the same type are normally used; (ii) does not conform to its description or lacks the qualities shown; (iii) does not offer the qualities the Consumer can reasonably expect; (iv) is not fit for the particular use communicated to and accepted by Laterradipuglia Srl.

Warranty Exclusions

The warranty is excluded if damage results from: intentional or negligent conduct by the Customer, exposure to natural events, misuse, failure to maintain, improper storage, repairs by unauthorised personnel, normal wear and tear, or deterioration of consumable parts.

Manufacturer's Conventional Warranty

Some products benefit from an additional conventional warranty offered by the manufacturer. Terms and conditions are set by the manufacturer, who is a third party independent of Laterradipuglia Srl.

Right of Withdrawal

How to Exercise the Right of Withdrawal

The Customer must send an explicit notice to Laterradipuglia Srl via:

• E-mail: shop@laterradipuglia.it
• Registered mail: Laterradipuglia Srl, Via G. Garibaldi 33, 73020 Cutrofiano (LE), Italy

Effects of Withdrawal

1. Laterradipuglia Srl will refund all payments made, excluding delivery costs, within 14 days of receiving the withdrawal notice.
2. The refund will be issued using the same payment method used for the original purchase.
3. The refund may be withheld until the returned products are received.
4. Products must be returned within 14 days to:
   CENTRO MBE — Sp 322 Per, Strada Provinciale per Collepasso 103, 73042 Casarano (LE), Italy — Tel. +39 0833 591275
5. Return shipping costs are the Customer's responsibility.
6. Products returned damaged due to the Customer's own shipping will not be refunded (Laterradipuglia Srl will photograph items upon receipt).

Failed Delivery and Storage Fees

1. If no instructions are received within 48 hours of the storage notification, the shipment will be returned to sender. The Customer will be charged the return shipping cost (equal to 100% of the original shipping cost) plus the cost of a new shipment.
2. If the recipient is absent, the carrier will attempt re-delivery and contact the Customer by phone to arrange an appointment. To avoid storage fees, the Customer must be available on the agreed date.
3. If delivery also fails on the agreed date, the goods will be placed in storage with a release fee of €8.00.
4. If Customer Services is unable to reach the Customer for 2 business days or if delivery continues to be impossible, the products will be returned to Laterradipuglia Srl. To receive them again, the Customer will be required to pay storage, return and re-shipment costs.

If, before the 30-day period expires, the Customer requests re-delivery, Laterradipuglia Srl will proceed upon payment of return, storage and new shipping costs.

Invoicing, Complaints and Miscellaneous Provisions

Invoicing

For each completed contract, Laterradipuglia Srl will issue an invoice or receipt. Information provided by the Customer at the time of ordering will be used for invoicing purposes. No changes to the invoice will be possible after it has been issued.

Complaints and Support

Customers may submit complaints or request assistance by contacting Laterradipuglia Srl:

• E-mail: shop@laterradipuglia.it
• Phone: +39 338.8591106
• Post: Laterradipuglia Srl, Via G. Garibaldi 33, 73020 Cutrofiano (LE), Italy

Complaints will be processed as quickly as possible; the Customer will receive a response within 2 business days of notification.

Login Credentials

Customers must keep their credentials strictly confidential. If 90 days pass after registration without any purchases, Laterradipuglia Srl reserves the right to delete the account without prior notice.

Personal Data

Laterradipuglia Srl complies with applicable personal data protection legislation. The Privacy Policy is available on the Website and may be consulted at any time before the Contract is concluded.

Intellectual Property

All trademarks, images, texts and any other protected content reproduced on the Website remain the exclusive property of Laterradipuglia Srl and/or its licensors.

Limitation of Liability

Laterradipuglia Srl is not liable for damages caused by its own minor negligence. In no event shall amounts owed exceed those paid by the Customer under the Contract.

Amendments

Laterradipuglia Srl may amend these Terms at any time. Amendments take effect from the date of publication on the Website. For contracts already concluded, the Terms in force at the time of conclusion remain applicable.