Italiano
English
Français
Deutsch
📦
Shipping & Delivery
We ship across Europe and North America with express couriers. Every order is tracked from our warehouse to your door.
⚠ During holidays, delivery times are not guaranteedShipping costs
International shipping rates
Prices are calculated by weight in 5 kg brackets. For the exact cost for your country, register and enter your delivery address — the system calculates everything automatically in the cart.
|
🇪🇺
European Union
France, Germany, Spain, Austria, Belgium, Luxembourg and all EU countries
from €15–18
5 kg bracket · 5–6 business days
|
🇬🇧
United Kingdom
VAT not applied · customs duties may apply for orders over £135
from €59
up to 5 kg · 5–6 business days
|
|
🇨🇭
Switzerland
VAT not applied · customs duties may apply
from €49
up to 5 kg · 5–6 business days
|
🇺🇸 🇨🇦
USA & Canada
VAT not applied · import duties may apply depending on order value
from €65
up to 5 kg · additional weight brackets available
|
| ✈ | Our courier for Europe: we ship mainly with FedEx. In some cases we use BRT to optimise delivery times and costs. We always choose the best courier for your destination. |
| 💡 | Useful tip: make the most of the weight brackets. A 9 kg parcel costs the same as a 2 kg one — fill up your cart and spread the shipping cost across more products. |
Taxes & customs
VAT, duties and what to expect at customs
|
🇪🇺
|
European Union countries Once you enter your EU delivery address at checkout, Italian VAT is automatically removed from all product prices. No customs formalities — free movement of goods applies within the EU. |
|
🇬🇧
|
United Kingdom Italian VAT is not applied to your order. However, since Brexit, orders over £135 may be subject to UK import duties and a customs handling fee (typically around £30). This is charged by the carrier upon delivery and is the responsibility of the recipient. |
|
🇨🇭
|
Switzerland Italian VAT is not applied. Switzerland is outside the EU customs union, so Swiss customs duties and VAT (currently 7.7% standard rate) will be applied at the border. The carrier will handle customs clearance and may charge an administrative fee. The recipient is responsible for these costs. |
|
🇺🇸
|
USA & Canada Italian VAT is not applied. In the USA, orders under $800 are generally duty-free (de minimis threshold). In Canada, orders under CAD 20 are typically duty-free. Above these thresholds, local import duties may apply. The recipient is responsible for any customs charges. |
| ℹ | Please note: customs rules and thresholds can change. We recommend checking your country’s import regulations before placing a large order. La Terra di Puglia is not responsible for customs delays or charges applied by local authorities. |
Delivery times
From our warehouse to your door
|
🏭
|
Order processing Within 24/48 hours of receiving your order, subject to product availability |
|
✈
|
International delivery 5–6 business days from shipment for Europe · longer transit times for USA, Canada and non-EU destinations |
|
📧
|
Automatic tracking You will receive a tracking link by email by 6:00 PM on the day of shipment |
|
🏦
|
Payment by bank transfer Shipment dispatched the day after payment is received in our account |
| ❌ | The courier does not deliver: on Saturdays and Sundays · to addresses with difficult access · to a different address than the one provided · during evening hours · outside normal business hours. |
Missed delivery
What happens if you’re not home
|
— After the second missed delivery attempt, the customer must pay €8 to release the parcel from storage, or collect it directly from the courier depot with the tracking code.
|
|
— If no instructions are received within 48 hours of the storage notification, the parcel will be returned to sender.
|
|
— In the event of a return, the customer is responsible for the return shipping costs (100% of the original shipping cost) plus any storage fees.
|
|
— After 30 days, if delivery has been impossible, the order is considered cancelled and a partial refund will be issued, net of return and storage costs.
|
Before you order
Important information for a smooth delivery
|
— Enter complete and accurate address details: apartment number, floor, buzzer name, and a reachable mobile number.
|
|
— Have the parcel delivered to an address where someone is always available to receive it, such as an office or concierge.
|
|
— Upon receipt, check the parcel for any damage before signing. Report any issues to us immediately.
|
|
— During Christmas and August, standard delivery times are not guaranteed due to high volumes and reduced courier capacity.
|
✅
Damaged goods? We’ll reship for free.
If your order arrives damaged for any reason, we will reship it at no extra cost. To date, we have never had a complaint — every product has always arrived intact.
Go to the shop →🫒 Why we don’t offer free shipping
Our products are heavy and delicate — they are not clothing. The shipping cost includes packaging materials (cardboard, polystyrene), VAT, admin costs and active delivery monitoring. We prefer to offer discounts on products rather than hide real costs in our margins.
