Italiano
English
Français
Deutsch
We ship all over Italy, across Europe and to some countries outside Europe by express courier. The cost depends on the weight of the shipment and on where it is going, and the cart works it out for you before you pay.
Shipping in Italy
The rates below include VAT.
| Weight | Italy | Province of Lecce | Islands and Calabria | San Marino |
|---|---|---|---|---|
| up to 2 kg | €6.90 | €6.90 | €7.90 | €7.90 |
| 2–8 kg | €8.90 | €8.90 | €9.90 | €9.90 |
| 8–14 kg | €11.90 | €9.90 | €12.90 | €12.90 |
| 14–22 kg | €14.90 | €11.90 | €15.90 | €15.90 |
| 22–36 kg | €18.90 | €14.90 | €19.90 | €19.90 |
| 36–45 kg | €23.90 | €16.90 | €25.90 | €25.90 |
| 45–60 kg | €26.00 | €16.90 | €28.00 | €28.00 |
| 60–120 kg | €34.00 | €16.90 | €36.00 | €36.00 |
| over 120 kg | €40.00 | €16.90 | €42.00 | €42.00 |
Prices go by weight band: within the same band, adding another product does not change the shipping cost.
Free collection in the province of Lecce. If your delivery address is in the province of Lecce, among the shipping methods you will find collection in Casarano or Cutrofiano, free of charge. Before you come by, send us a WhatsApp message on +39 338 859 1106 so we can agree on a time.
Why the shipping weight is not the weight of the products
Couriers do not charge for the weight of the parcel, but for the greater of its real weight and its volumetric weight, that is, the space the parcel takes up in the van. Our products travel in protective packaging: glass, oil and terracotta need room around them. For example, a kilo of frise, well protected, takes up as much space as a parcel of about two kilos.
That is why the weight you see in the cart is already the shipping weight, packaging included, and it can be higher than the net weight printed on the packs.
Delivery times
- Preparation: usually within 24 working hours of your order, subject to product availability. Orders that arrive by 12:30 generally leave the same afternoon.
- Delivery: 24–48 working hours after dispatch; 48–72 hours for the islands.
- With a bank transfer the order leaves once the payment has reached our account.
- When your parcel leaves you get an email with the tracking number so you can follow it.
These times are a guide. Around Christmas and in August they can be longer, and in Sicily and Sardinia rough seas can delay the ferry.
The courier delivers Monday to Friday, usually between 8:30 and 19:00, at street level.
Shipping abroad
Below is the price of the lightest shipment, country by country. For the United States the figure is the shipping alone: duties are added, and they are already included in the price you see at checkout (see below). For the exact cost of your order, enter your address in the cart: it works it out for you, even if you order without registering.
| Country | from |
|---|---|
| Austria, France, Germany, Luxembourg, Monaco, Netherlands | €16.90 |
| Belgium, Bulgaria, Czechia, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Spain | €22.00 |
| Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden | €24.90 |
| Malta | €59.90 |
| Liechtenstein, Switzerland | €68.00 |
| Canada, United States | €69.00 |
| United Kingdom | €70.00 |
| Australia | €90.00 |
- Times: in Europe usually 4–5 working days after dispatch; outside Europe 3–7 days.
- VAT: Italian VAT applies to private customers in the European Union and is already included in the prices. Outside the European Union Italian VAT does not apply: the cart removes it when you choose the delivery country. On arrival there may be duties and local taxes, payable by the recipient. The United States are the exception: there you pay the duties here, with your order (see below).
- Payment: from abroad you can pay by card, PayPal or advance bank transfer.
United States: duties already included
For the United States, duties and customs clearance are already included in the shipping price: there is nothing to pay on delivery.
The price you see at checkout is made of three parts: shipping by weight, the duties worked out on the products in your cart (the US rate changes from product to product) and a fixed charge for customs clearance and advancing the duty. When you choose shipping to the United States, the cart shows you the breakdown, line by line, before you pay.
Why we ask for them upfront. The US customs rules have changed: when duties are not paid in advance, whoever receives the parcel can decide not to pay them on delivery — and the bill comes back to the sender. In the past a shipment sometimes went through without duty being charged; that is no longer the case, and we have received invoices for duties left unpaid, which we had to settle ourselves months later. So we work them out and collect them with your order: you know the full cost straight away, and nobody gets a surprise months down the line.
- Up to 60 kg of shipping weight. Above that, write to us: we arrange it separately.
- Wines are not shipped to the United States. With a wine in your cart, US shipping does not appear: alcohol to private customers in the US has rules of its own.
- Times: 3–7 days after dispatch, as for the other countries outside Europe.
Large orders: parcels or pallet
Up to 80 kg of shipping weight, your order travels in parcels. Above 80 kg it ships on a pallet, which costs more: at checkout you will see “Europa - Pedana”.
To save, split your purchase into several orders under 80 kg: they travel as parcels and, in total, shipping costs less. For example, orders of 48 bottles of 680 g tomato passata (4 boxes).
Above 350 kg a pallet becomes worthwhile again: write to us for a quote.
Which couriers we use
We work with several express couriers, mainly BRT in Italy and abroad, SDA in Italy and FedEx for international shipments. For each shipment we choose the courier based on the destination, the weight of the parcel and current arrangements.
If you are not at home
- If nobody is in, the courier leaves a notice and tries again, or calls you to arrange delivery.
- If the parcel is held at the depot for the second time, releasing it costs €8, or you can collect it yourself from the courier’s branch with the tracking number.
- If no instructions arrive within 48 hours of the notice, the parcel is sent back. At that point the return costs and those of the new shipment are paid by the person who ordered.
The details are in the terms and conditions of sale.
To receive your order without problems
- Write the full address: house number, staircase, floor, flat number and the name on the doorbell.
- Leave a mobile number you can be reached on: the courier uses it to contact you.
- Have it delivered where there is always someone, for example at the office or to a concierge.
- If you are sending a gift, check that the person receiving it is at home and not on holiday.
If a product arrives broken
Check the parcel when you receive it. If the packaging is damaged, accept it anyway but sign with reservation, writing what you see (“crushed packaging”, “wet packaging”). Take a few photos and write to us within 24 hours at servizioclienti@laterradipuglia.it or on WhatsApp: we will send you again whatever broke, at no cost to you.
How we protect glass, bottles and fresh products is explained on the packaging page.
Why we do not offer free shipping
Our products are heavy and fragile, and every shipment needs protective packaging. We would rather charge you shipping for what it really costs and give discounts on the products, than hide the cost inside the prices.
