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From 2017 to September 2026 our customers’ reviews were collected by an independent service, only from people who had received an order. We have brought them together here, in our own shop: they are our customers’ words, and they still tell who we are.

Since 14 September 2026 we collect them ourselves: after delivery we write to the customer who received the order and ask how it went.

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How we collect reviews

  • We only ask customers who have received an order, with a personal link: that is why they are marked “Verified buyer”.
  • We also publish critical reviews: we read them first so we can reply.
  • We do not show the reviewer’s name.
  • Reviews may be incentivised. Since 14 September 2026, about thirty days after a review, we send its author a thank-you voucher for a future order: it is the same whatever the rating and does not depend on what they write.

Reviews collected by an independent service from 2017 to September 2026 and then by our shop, always after the order was delivered. We do not show customers’ names.

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