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Registration & Address Guide
Entering your address correctly is the most important step to receiving your order without issues. Follow this step-by-step guide.
How it works
The process in 4 steps
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1
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Registration — create your account with your name and email |
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2
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Delivery address — enter the recipient’s full details |
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3
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Sender address (gifts only) — add your address if you are sending a gift to someone else |
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4
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Complete order — choose shipping and payment |
Step 1
Sign in or register
If you already have an account, enter your email and password and click “Sign in”.
If you don’t have an account yet, click the red text to register — you just need your name and email address.
Initial screen: sign in if you already have an account, or click the red text to create a new one
| 💡 | Why register? With an account you can save multiple delivery addresses, track all your orders, reorder easily and receive exclusive offers for registered customers. |
Step 2
Enter the delivery address
At this stage you need to enter the recipient’s full details — the person who will receive the parcel. Fill in all fields carefully:
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— First and last name of the recipient
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— Full address: street, house number, apartment, floor, staircase, buzzer name
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— Postcode, city and country
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— Mobile phone number — the courier uses it to contact you if there are any issues
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Address entry screen: fill in all fields with the recipient’s details
| ⚠ | Important: an incomplete or incorrect address is the most common cause of delivery problems. The courier does not deliver to a specific floor and does not look for alternative addresses — enter everything accurately from the very first order. |
Sending to someone different from yourself?
If you are purchasing a gift to send directly to someone else, please follow this procedure:
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1. On the address screen, enter the recipient’s details (the person receiving the parcel)
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2. Uncheck the box labelled “Click here if sender is different from recipient”
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3. The system will then ask you to enter your own address as the sender on a second screen
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4. You can also click “Add new address” to save a second address to your account
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Step 3
Uncheck “sender = recipient”
Scroll to the bottom of the address form and you will find the checkbox labelled “Click here if sender is different from recipient”.
→ Uncheck it if you are sending the parcel to someone else. The system will then open a second screen where you can enter your own address as the sender.
If you are ordering for yourself and the box is already ticked, leave it as it is — it means sender and recipient are the same person.
👇 The checkbox to uncheck is at the bottom of the form, after all address fields
Step 4
Select or add addresses
After unchecking the box and clicking “Complete order”, a screen will appear showing the addresses already saved in your account.
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— If you already have saved addresses, select the correct one for recipient and sender using the radio buttons
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— If the address is not yet saved, click the “INSERIRE NUOVO INDIRIZZO” button at the bottom of the page — as indicated by the arrow in the screenshot below
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The red arrow points to the “Add new address” button at the bottom of the screen — use it to add an address not yet saved
| 💡 | Advantage of having an account: you can save multiple addresses (home, office, family) and select them quickly with every order, without re-entering them each time. |
Before completing your order
Tips to avoid delivery problems
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— Include all address details: apartment number, floor, staircase, buzzer name or company name
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— A mobile phone number is essential: the courier uses it to keep you updated on delivery
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— Choose an address where someone is always available to receive the parcel (e.g. workplace or concierge)
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— The courier does not deliver to a specific floor, does not deliver on Saturdays/Sundays and does not look for alternative addresses
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— Made a mistake with the address after ordering? Contact us straight away before the parcel is dispatched
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Having trouble with registration or your address?
We are here to help. Write to us and we will guide you through the process.
